![]() ![]() It took a bit longer than expected but I was eventually directed to the correct location where I could bling out my RGB keys. Once I opened Dragon Center, the agent walked me through navigating the app by selecting the Mystic Light tab and picking an effect from the drop-down menu. I told him the issue and he changed directions, pointing me instead to the MSI Dragon Center after a long pause. The thing is, the Stealth 15M doesn't come with that app. ![]() Once I provided that info, his first intuition was to direct me to the SteelSeries Engine software. The agent asked for the serial number before proceeding. In my first call, I asked how I could change the keyboard color on the MSI Stealth 15M. I called the number back and got someone on the other line within a minute. I hung up, went on MSI's website, and it took two or three minutes to do just that. ![]() and was promptly told to register my notebook before proceeding. MSI was on track to ace this test until it made the critical error of failing to answer the phone. Your weekends, however, will be left open because MSI's phone support does not operate on Saturday and Sunday. Those hours are extended from last year when the support was available from 5:00 a.m. MSI call centers are located in Walnut, California and are open 24/7 from Monday to Friday. It's a shame because when someone did answer, they were friendly, knowledgeable and patient.īefore I get into my experience with MSI's phone support, let's go through some details. I never received a call back when I left a message with my name and phone number. I called MSI four times during my investigation but could only reach an agent twice. This section will be much shorter than anticipated, and not for a good reason. That is a resounding 0 points for social media. Several weeks have gone by since I sent a note to the MSI account on Messenger asking about how to change my keyboard lighting and I am still none the wiser. It's two weeks later and my question hasn't even received the sound of crickets chirping.Īlready fearing the chairs at MSI's other social media channels were just as empty, I turned to the MSI Facebook page. My first question about changing the Stealth 15M keyboard lighting was sent to the and accounts on March 23. I bombarded them with questions about these laptops and never received an answer. MSI has Twitter and Facebook support pages but don't ask me why. I posed a question on March 31 at 9:15pm about enabling the microphone noise cancellation on the Prestige 14 and received instructions on how to do so by member nysmeee155102da on April 1 at 10am. This is the second year in a row having success with this method. MSI gets some points for its active forums where helpful members of the community will act as agents by answering your technical support questions. He went a step further by explaining that a similar feature exists in Windows 10 called Night Light. In no time, I was messaging an agent who promptly answered my question, explaining that I could turn the blue light filter on by going to the MSI Creator Center. ![]() No hoops to jump through, just get me to a living, breathing being. To learn more about us, browse through our Company Information section.I love that first option. To download useful software and find helpful information, search our Resources & Support area. To place an order or get help with a new project, enter our online Customer Service Center. Feel free to contact us for an estimate on your next printing project or contact one of our account representatives to schedule a meeting to discuss further details of our capabilities as they relate to your printing needs. Our courteous and knowledgeable staff will assist with consultation during your printing project and present an estimate with our objective focusing on high quality, project efficiency and cost-effectiveness. We are capable of single to multi-color printing such as brochures, booklets, newsletters, postcards, posters, presentation folders, point of purchase and stationery materials to name a few. We are conveniently located in San Rafael and committed to providing quality printing with an experienced staff and outstanding customer service, offering electronic pre-press, offset printing, digital printing, bindery and mailing services. MSI Litho has been printing for San Francisco Bay Area companies since 1983. ![]()
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